Employee engagement is a differentiator in our competitive world. Engaged employees are more productive, more empathetic with customers and co-workers, better teammates, less likely to leave, more helpful in problem solving and sharing insights to improve business results.
Getting to a high degree of engagement requires many sub-processes to be working well: talent selection, training and development, career development, front line leadership, compensation, benefits, reward, recognition, and goal congruence. Employees must have a connection with their employer’s values, mission and actions, brand pride, a sense of fairness with work rules, and an open communication environment.
Great engagement is not a coincidence, but is driven by a purposeful and comprehensive culture creation, and the reinforcement of desired behaviors. Excellent customer experience and minimizing risk cannot be fully realized without high levels of employee engagement and satisfaction.