Differentiating your customers’ experience throughout their journey, personalizing their experience and building brand loyalty creating a strong value proposition to keep your customers coming back is critical to sustained success.
Employee engagement is a differentiator in our competitive world. Engaged employees are more productive, more empathetic with customers and co-workers, better teammates, less likely to leave, more helpful in problem solving and sharing insights to improve business results.
Getting to a high degree of engagement requires many sub-processes to be working well: talent selection, training and development, career development, front line leadership, compensation, benefits, reward, recognition, and goal congruence. Employees must have a connection with their employer’s values, mission and actions, brand pride, a sense of fairness with work rules, and an open communication environment.
Great engagement is not a coincidence, but is driven by a purposeful and comprehensive culture creation, and the reinforcement of desired behaviors. Excellent customer experience and minimizing risk cannot be fully realized without high levels of employee engagement and satisfaction.
When risks occur, organizations always have to ask the question: “Is the level of risk tolerable or acceptable, does it require remediation? How will my reputation be impacted?” By understanding and managing risk, organizations will have greater certainty and confidence for shareholders, employees, customers and suppliers, and for the communities in which they operate.
At it's core, risk management is about:
The RiskQueue methodology simplifies and formalizes the continuous risk management process to identify and evaluate operational risks:
• In daily delivery processes
• In projects and initiatives
• For specifically scoped “special assessments” on an “as needed” basis
Provides a means for building a continuous assessment cycle including a structured approach for tracking and evaluating the progress of risk mitigation activities.
Provides a standard set of data points that can be consolidated for aggregation and comparisons of risk.
Provides the ability to view, compile and report risk data across entities.
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CE3 Solutions helps their clients to improve their capabilities to deliver a differentiated brand promise, as cost effectively as necessary and with repeatable excellence service.
Operations and Service have different definitions in various organizations. CE3 Solutions considers the broadest definition to include all of the components that must be successfully executed to create high customer satisfaction with the firm's product or service.
There are generally two categories of improvement:
CE3 Solutions is adept at both.
The responsibilities and importance of human resources has never been more important to an organization, regardless of its size and scope.
Clients often promote or hire new leaders who may be missing some key attribute(s) that keeps them from being the perfect ready-now candidate.
The missing attribute may be functional or technical expertise in their new area of responsibility. Another challenge that may exist is that the business challenges have a time urgency that will not allow a new leader to assimilate and build needed relationships with peers and subordinates while creating a plan that stops the bleeding, and quickly regains the business stability and performance levels needed.
CE3 Solutions has the expertise and proven track record to help that new executive succeed and accelerate their impact on the business. We do this by working with the new executive and her hiring manager to understand the current situations and gaps, and then we customize an approach.
We are acceleration agents and mentors for a client’s new leaders- giving them the maximum opportunity to succeed in their challenging new role.
Termination in a key role without a ready successor puts a strain on human resources and present business continuity challenges. While the recruiting process can take 3+ months to find the right candidate, the organization cannot afford to be without a strong leader to either keep the predecessor's momentum going, or to begin the process of stabilization, recovery and transformation that would be expected of a new leader who is not yet onboard.
CE3 Solutions offers proven leaders who are adept at stepping into new situations, learning quickly, gaining trust, and doing the right thing without a personal agenda. Their skills at stabilization, operations excellence and transformation allows the organization to make needed progress while searching for the ideal candidate. We reduce operational risk for employees, customers, shareholders and regulators during the transition.